Bitergia Cookies Policy

Updated 11/01/2020

Our website and customer dashboard (together, the “Website”) use cookies to manage the well-functioning of the Website, and to understand how it is being used so we can improve it.

The use of our technical cookies is necessary for you to be able to use our Website. You can choose the category of cookies you want to activate in the cookie banner that pops up the first time you access our Website.

This policy describes what information those cookies gather, how we use them, and why we make use of them. We will also share how you can restrict or block the cookies from being downloaded automatically. However, this might downgrade or even hinder certain elements of the website´s functionality. 

What cookies are

Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet. For more general information on cookies see the Wikipedia article on HTTP Cookies.

How Bitergia use cookies

In brief, we use cookies to track how our Website is being used so we can optimize its functioning. Users using the customer dashboard can find the list of cookies that we specifically use there in the annex.

The Cookies we use

In our Website we use both our own cookies and third-party cookies:

a) Own cookies are cookies sent to your device by our domain.

b) Third-party cookies are sent to your device by domains that are not managed by us, but by another entity that process the data collected by means of the cookies.

In accordance with the purpose of the cookies, the cookies we use can be divided into the following categories:

Technical cookies (necessary): cookies necessary for browsing and for the proper functioning of the website. Its use allows basic functions of the website. The legal basis that allows us to collect your data through these cookies is the execution of the contract (our web terms) with our users and our legitimate interest in managing our Website. We do not share any information collected by means of these cookies with any third parties. See the cookie table below for the details of these cookies.

Analytic cookies: allow to monitor and analyse the behavior of web users. The information collected through this type of cookies is used for measuring the activity of the website, application or platform and for the elaboration of navigation profiles of the users of those websites, applications and platforms, in order to improve the Website and our service offerings. The legal basis that allows us to collect your data through these cookies is your consent. See the cookie table below for the details of these cookies

Disabling cookies

You can restrict or limit the placement of cookies by adjusting the settings of your browser. However, if you select this setting you may be unable to access certain parts of our Website, resulting in less efficient browsing and maybe you cannot take advantage of some of our services. Therefore, it is recommended that you do not disable them

If you want to disable cookies, go to the Preferences menu of the Browser or Browser settings and find the Privacy section. As an example, you can follow the instructions below:

More information

Hopefully, we have clarified how and why we place cookies. In case anything remains unclear, feel free to contact us at

Date: October 2020

Annex - cookie tables

Cookies in the web page

Own cookies

Cookie name Category Purpose Retention
Bitergia cookie consent Technical Disabling cookie banner 24 hours

Third party cookies

Cookie name Provider Category Purpose Retention
_gid Google Analytics Analytic User Journey 24 hours
_ga Google Analytics Analytic Visitor Identiication 2 years
_gat Google Analytics Analytic Throttling request rate 1 minute

Cookies in the customer dashboard

Own cookies

Cookie name Category Purpose Retention
searchguard_authentication Technical Authentication 1 hour
searchguard_storage Technical Authentication It expires when the session is closed

Have a question?

Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!

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